Help your students persist, term to term, all the way to graduation, with a team of student success and retention coachs in their corner.
Most students who leave don’t fail. They hit a solvable barrier. Sometimes academic or institutional, often personal – a hold they didn’t understand, a deadline that slipped, or the strain of balancing school with the rest of life. No one reached them before it became a reason to stop out. Faculty and advisors are stretched thin and focused on academics, leaving a gap in engagement that creates obstacles to student success. Students who could have graduated quietly disappear. Persistence and completion rates erode one missed connection at a time. We help students overcome obstacles and persist to graduation.
Human Capital Education’s student success coaches reach out proactively to clear the non-academic barriers to persistence: deadlines, holds, registration, early-term doubt, the school-life balance that derails good students. Student success coaches don’t replace academic advisors and faculty; they work hand-in-hand with them, taking the logistical and FAQ load off advisors’ plates and connecting each student to the right campus resource at the right moment. At times a facilitator, a coach, and a champion in the student’s corner; our dedicated team is committed to seeing your students succeed. Stop-out-risk signals trigger outreach, all tracked in EPaaS, our proprietary in-house enablement ecosystem.
A student success engagement is built upon proven processes, all working alongside your existing resources and campus teams:
Sometimes, a student simply needs encouragement and a friendly voice to get through a hard stretch — that matters too, and it’s an important and value part of the work. Human connection from a team of caring professionals dedicated to seeing students succeed. That’s the Human Capital Difference.
We help students overcome obstacles and facilitate connection to campus resources. Campus faculty and staff maintain ownership of academic advising, instruction, and counseling. We complement the work of campus experts and free them up to focus on what they do best. The model is built to work hand-in-hand with your academic advising team and the student support resources already on campus, as an extension of those structures rather than a replacement for them. Each partner gets its own EPaaS instance, integrated with your CRM, SIS, LMS, and early-alert data, with every interaction logged and visible to your leaders.
Human Capital delivers proactive, student-centered outreach driven by risk data: a real person checking in before the hold, the missed deadline, or the quiet discouragement becomes a departure. It is human judgment paired with data and technology to drive student success and retention. We start with the often-overwhelming period after enrollment and continue with ongoing proactive nudges, fast triage, and the FAQ burden that often overwhelms both students and campus staff. Our team of dedicated higher education professionals build and maintain support right up through graduation, ensuring more of your students achieve academic, and personal, success.
Non-traditional students face a number of challenges, including personal and financial pressures, while also adjusting back into life as a student. This is often compounded at the graduate level. Our special focus partner engaged us to help their online graduate students navigate the challenges and barriers associated with returning to school in a specialized online graduate program. We developed a tailored outreach and monitoring strategy aligned with the program’s unique requirements and student demands, leveraging technology and our caring professional coaches. In three years, we improved term persistence to 95% and helped the program achieve an 80% completion rate.
